Business Fiber Solutions

Our Wistec Business Fibre product offering is a serious product bringing you an seamless broadband service with a proper SLA making this a one stop solution.

Business Fiber Solutions

 

Fibre-to-the-Business (FTTB)

Our interconnect partnerships with most of South Africa’s infrastructure providers enable us to provide high-speed bandwidth access and true converged services right to your doorstep across multiple networks.

Through fibre optic installations, we bring our clients access to value-added communication services over a low latency and reliable link. This is not your typical Fibre-to-the-Home (FTTH) lines with contentions and congestions, this is a true professional line in 1:1 formal. It also comes with a professional SLA attached to the product.

Fault Levels you can report:

  • Critical P1 A total failure rendering the service and operations of the business inoperable e.g. Link Down.
  • High P2 The service is problematic and is having a severe impact on business e.g. Packet Loss.
  • Medium P3 The service is problematic and causing some failures but is not adversely affecting business
  • Low P4 The service is intermittent and needs to be further investigated, but is not causing loss of business
  • Take note, the level reported may be amended to the correct value once the support team looks at the request.

How we tackle these reported levels:

  • 1) Critical – P1 – 1st Escalation 0.5 hours – Technician calls you.
    • 2nd Escalation 1 hour – Service desk manager gets involved
    • 3rd Escalation 1.5 hours – Service desk manager takes over on client support
    • 4th Escalation 2 hours – Operations Executive gets involved
    • If the normal fault could not be resolved, the Chief Technology Officer takes over.
    • Important to note is that if there is a line break for any reason, the above standard fault reports will stay at the 1st escalation, unless the fault repair takes to long, you can request escalations after 6 hours.
  • 2) High – P2 – 1st Escalation 1 hour – Technician calls you.
    • 2nd Escalation 2 hours – Service desk manager gets involved
    • 3rd Escalation 3 hours – Service desk manager takes over on client support
    • 4th Escalation 4 hours – Operations Executive gets involved
    • If the normal fault could not be resolved, the Chief Technology Officer takes over.
    • Important to note is that if there is a line break for any reason, the above standard fault reports will stay at the 1st escalation, unless the fault repair takes to long, you can request escalations after 6 hours.
  • 3) Medium – P3 – 1st Escalation 2 hours – Technician calls you.
    • 2nd Escalation 4 hours – Service desk manager gets involved
    • 3rd Escalation 6 hours – Service desk manager takes over on client support
    • 4th Escalation 8 hours – Operations Executive gets involved
    • If the normal fault could not be resolved, the Chief Technology Officer takes over.
    • Important to note is that if there is a line break for any reason, the above standard fault reports will stay at the 1st escalation, unless the fault repair takes to long, you can request escalations after 6 hours.
  • 4) Low – P4 – 1st Escalation 3 hours – Technician calls you.
    • 2nd Escalation 6 hours – Service desk manager gets involved
    • 3rd Escalation 9 hours – Service desk manager takes over on client support
    • 4th Escalation 12 hours – Operations Executive gets involved
    • If the normal fault could not be resolved, the Chief Technology Officer takes over.
    • Important to note is that if there is a line break for any reason, the above standard fault reports will stay at the 1st escalation, unless the fault repair takes to long, you can request escalations after 6 hours

36 Month Contract will get you a free installation worth R7500

  • You can opt for shorter terms on the contract, but the monthly price will just go up and you sit with a hefty installation fee.

Why Get Business Fibre

Business fibre, or FTTB (Fibre to the Business) has certain advantages compared to fibre you would get at home (FTTH). The biggest being that the bandwidth, contention ratio or internet packages, is significantly higher in service levels and consistency.

Meaning you won’t reach your cap (soft cap) as quickly. And, your speeds won’t slow as demands are put on the network. Not all ‘uncapped products’ are the same, there are things like FUP (Fair Usage Policies) as well as Contention-Ratio.

With Wistec 20 Mbps Premium Business Fibre there is no cap (soft cap).

Fair Usage Policy:

Just because your shiny new fibre internet package says it’s uncapped in reality there are some “soft usage limits”. After you have used let say 200GB or 300GB for the month, your line will still be uncapped but throttled, i.e your high-speed connection will now act like a slow speed connection.

With Wistec’s Premium Business Fibre there is no FUP (Fair Usage Policies)

Contention Ratio:

This is how many people are “sharing” an upstream-line. For FTTH (home fibre connections) it’s usually 10:1 or 5:1 or even 20:1 if you really got a bad deal.

For Wistec 20 Mbps Premium Business Fibre the FTTB (business fibre connections) the contention ratio is 1:1. Less sharing means better overall and consistent internet experience.
Businesses also usually have multiple people connecting to one fibre line, whereas at home it may be a handful of people. Business fibre therefore needs to be able to cater to the demand of multiple users without falling over, or slowing down.

Usually one can buy home packages up to 500 Mbps for FTTH, but business fibre packages are often much higher, on average 200 Mbps for medium to large size businesses and easily up to 10 Gbps for very large corporations.

Business fibre connections also have a static Public /29 IP address Range (6usable addresses), instead of a dynamic IP address that is being refreshed every 24 hours by the FTTH providers.

Why Is Business Fibre More Expensive Than Home Fibre

Put simply, a business has higher performance considerations and typically needs more consecutive active connections than your average household. This in turn means that business fibre needs to perform consistently and unwaveringly – in short, it cannot be throttled like household fibre can be when more people are on the network, as it would lead to poor business performance. Business fibre is typically a dedicated line with a SLA performance contract. This is why business fibre costs more than residential fibre.

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